The Importance of "Getting It Right" for our guests
Updated: May 25, 2021
With 15 years working in hospitality, 2 award-winning businesses and 5* guest reviews for our EdkaRoom properties, we are proud to share our new course, Housekeeping Essentials for Hospitality.
Hi, I’m Edita, the founder of EdkaRoom, and very excited to introduce you to Spotlight Online Hospitality Training, home of my new training course, Housekeeping Essentials for Hospitality. This course aims to help hospitality providers learn how to clean a guest room efficiently, without missing anything out.
I am on a personal mission to help improve the level of cleanliness within a hospitality setting and have designed this course to address the top triggers that affect guest reviews, staff appraisals and hotel reputation.
I have been there, the place that everyone begins – knowing little about how to clean a room, and it was through specialist training, my own experience, and becoming an award-winning accommodation provider myself, that I have created my new online course Housekeeping Essentials for Hospitality.
15 years ago, I was that person that was asked to return to clean a room again and again, I admit, I had missed parts of a room and it was thanks to extra training, shadowing and determination that I was able to work my way up. I was soon managing a hotel with over 450 rooms and a team of over 100 staff in top hotels across the UK, Dubai, Qatar and Bahrain.
Fast forward and I now have two successful businesses - Edka Room and Edka Laundry, a commercial laundry business, all based in Southampton. My journey has taken me from working for hotels to being an accommodation provider – and cleanliness and hygiene will never fail to be the most important factor in a satisfied guest!
Who’s been sleeping in my bed?
Whether you’re a cleaner, owner of a guest home or manager of a large hotel - the principles remain the same.
Guest accommodation MUST be cleaned efficiently without missing anything - free of any trace of the previous guest – otherwise, the effects could be detrimental to your reputation as a hospitality provider.
You can follow Spotlight Online Hospitality Training on Facebook to read about the four biggest mistakes that could impact guest reviews.
Our first online course Housekeeping Essentials for Hospitality will
· Improve cleaning skills and ability
· Help clean a room efficiently, adding time to clean other rooms
· Improve guest satisfaction and reviews
The course is easy to follow with video guidance, checklists and handouts that can be used straight away to improve your efficiency.
In celebration of the launch of our online course, I have a special introductory rate available - sign up today by following this link.
I will also personally be available for onsite training by appointment or in Southampton on selected dates, where accommodation will be included as part of a special training package.
Keep in touch
Sign up with us to stay up to date, and receive a free Room Audit Checklist – so that you can assess yourself or your team. If you score below 65%, a refresher course with Spotlight Online Hospitality Training is just a few clicks away!
Thank you for visiting my blog! Edita